Refund policy

Refund & Returns Policy

At Everything HUB, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help resolve it.

This Refund & Returns Policy explains when you can return a product, who is responsible for return delivery costs, and how refunds are processed.

1. Return Period

You may request a return within 15 days of receiving your order.

To be eligible for a return, the product should generally:

  • Be unused and in its original condition.
  • Be in its original packaging, where applicable.
  • Include all accessories, manuals, cables, parts and other items supplied with the product.
  • Not have been damaged through misuse, improper installation, neglect or modification.

Some products may have additional return requirements because of their nature. These requirements will be stated on the relevant product page where applicable.

2. Products That Cannot Be Returned

For hygiene, safety or product-condition reasons, we generally do not accept returns for:

  • Products that have been used, installed, modified or damaged by the customer.
  • Products returned without their essential accessories or components.
  • Opened or used car/home fragrance products, unless the product is defective or the wrong product was delivered.
  • Products that have been damaged through misuse or improper handling.
  • Custom-made or specially ordered products that were made specifically to a customer's requirements, unless they are defective or incorrectly supplied.

These exclusions do not affect any rights a customer may have under applicable Ghanaian law.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the 15-day return period, provided the product meets our return requirements.

For change-of-mind returns:

  • The customer is responsible for the cost of returning the product to Everything HUB.
  • The product must be unused and in resalable condition.
  • The original packaging and included accessories should be returned.
  • The original delivery charge is generally non-refundable.

Once we receive and inspect the product, we will confirm whether the return qualifies for a refund.

4. Defective or Faulty Products

If a product is defective or does not function as reasonably expected, please contact us as soon as possible.

Where the problem is confirmed to be a manufacturing or product defect:

  • Everything HUB will arrange or cover the reasonable cost of returning the product.
  • We may repair, replace or refund the product, depending on the circumstances and availability.
  • You will not be charged a return fee for a confirmed defective product.

For electronic products, customers should not attempt unauthorized repairs or modifications before contacting us, as this may affect our ability to determine the cause of the problem.

5. Wrong Product Delivered

If we send you the wrong product, wrong variant, wrong colour or wrong quantity, please contact us as soon as possible.

Where the error was made by Everything HUB:

  • We will arrange the return of the incorrect item.
  • We will provide the correct product, subject to availability, or issue a refund where appropriate.
  • You will not be responsible for the return delivery cost.

Please do not use or install an incorrect product before contacting us.

6. Products Damaged During Delivery

Please inspect your order when it arrives.

If your product or its packaging appears damaged, contact Everything HUB within 48 hours of delivery and provide photographs or video showing the condition of the package and product.

This helps us investigate the issue with our delivery partner and determine the appropriate resolution.

Where the damage occurred during delivery and is confirmed, we may arrange a replacement or refund.

7. Compatibility and Installation

For products such as car electronics, adapters, chargers, emergency equipment and other accessories, customers are responsible for checking compatibility and product requirements before purchase.

If you are unsure whether a product will work with your vehicle or equipment, please contact us before ordering.

If a product was correctly supplied and is compatible with the specifications provided on the product page, a return based solely on the customer's failure to check compatibility may be treated as a change-of-mind return.

We strongly recommend contacting us before installing a product if you are unsure about compatibility.

8. Sale and Promotional Items

Products purchased during a sale or promotional campaign may be returned under the same conditions as regular-priced products unless the product was clearly marked "Final Sale" at the time of purchase.

Final-sale products are not eligible for change-of-mind returns.

However, this does not prevent a customer from contacting us about a product that is defective, damaged or incorrectly supplied.

9. Return Shipping Costs

The person responsible for the return shipping cost depends on the reason for the return.

Everything HUB pays the return cost when:

  • The wrong product was delivered.
  • The wrong variant was delivered.
  • The product is confirmed to be defective.
  • The product was damaged during delivery and the issue is confirmed.

The customer pays the return cost when:

  • The customer changed their mind.
  • The customer ordered the wrong product.
  • The customer selected the wrong size, colour or variant.
  • The product is otherwise in working condition and matches the product description.

We may ask customers to provide photographs, videos or other information before arranging a return.

10. How to Request a Return

To request a return, contact us using the customer-support details provided on our website.

Please provide:

  • Your order number.
  • Your name and contact number.
  • The product you want to return.
  • The reason for the return.
  • Photographs or video where the product is damaged, defective or incorrect.
  • Any other information we reasonably need to assess the request.

Please do not send a product back before receiving return instructions from Everything HUB.

11. Return Inspection

Once we receive a returned product, we will inspect it to determine whether it meets the requirements of this policy.

The inspection may consider:

  • The condition of the product.
  • Whether the product has been used or installed.
  • Whether all accessories and components are present.
  • Whether the product has been damaged through misuse.
  • Whether the product matches the reason given for the return.

If the return is approved, we will proceed with the applicable refund, replacement or other resolution.

12. Refunds

Approved refunds will generally be processed within 3 business days after the return has been received and inspected.

The time it takes for the funds to appear in your account may depend on your bank, Mobile Money provider or payment provider.

Where appropriate, refunds will normally be made using the same payment method used for the original purchase.

13. Payment-on-Delivery Orders

For orders paid by cash or payment on delivery, there is no original electronic payment to reverse.

If an eligible payment-on-delivery order is approved for a refund, Everything HUB will contact the customer to arrange the refund through an available method such as:

  • Mobile Money.
  • Bank transfer.
  • Another mutually agreed electronic payment method.

For security and record-keeping purposes, cash refunds will not normally be provided unless specifically agreed by Everything HUB.

Customers may be required to provide the correct Mobile Money or bank details before a refund is processed.

Everything HUB will not be responsible for delays caused by incorrect payment details supplied by the customer.

14. Partial Refunds

A partial refund may be considered where:

  • Only part of an order is affected.
  • A product is returned with missing non-essential packaging or accessories, where permitted.
  • The customer and Everything HUB agree on an appropriate resolution.

We will communicate any proposed adjustment before processing the refund.

15. Exchanges and Replacements

Where a product is defective or incorrectly supplied, Everything HUB may offer a replacement instead of a refund if the same product is available.

If the replacement is unavailable, we may offer:

  • A refund.
  • An alternative product by agreement.
  • Another appropriate resolution.

16. Delivery Fees

For approved returns caused by an error on the part of Everything HUB or a confirmed defective/damaged product, the original delivery charge may be refunded where applicable.

For change-of-mind returns, the original delivery charge is generally non-refundable.

17. Fraudulent or Abusive Return Requests

Everything HUB reserves the right to investigate return requests where there is evidence of:

  • Product misuse.
  • Deliberate damage.
  • Repeated abusive returns.
  • Fraudulent claims.
  • Missing products or accessories.
  • Attempts to return a different product from the one purchased.

Nothing in this section is intended to remove or restrict any rights available to customers under applicable Ghanaian law.

18. Customer Responsibility

Customers are responsible for providing accurate:

  • Delivery information.
  • Contact information.
  • Product selections.
  • Vehicle or equipment compatibility information where applicable.
  • Payment details when a refund is being processed.

Please contact us before ordering if you need help selecting the correct product.

19. Contact Us

If you have a question about a return or refund, please contact Everything HUB through the contact information provided on our website.

When contacting us, please include your order number so that we can assist you more quickly.

Everything HUB

Accra, Ghana

Customer Support:
support@everythinghubgh.com

Phone/WhatsApp:
Use the current customer-service number displayed on the Everything HUB website.

We aim to review return and refund requests promptly and provide a fair resolution.

20. Applicable Law

This policy is intended to operate in accordance with the laws applicable to transactions conducted by Everything HUB in Ghana.

Nothing in this policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded or restricted.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.